Clear Terms For A Trusted Shopping Experience
These Terms & Conditions explain how customers may use the Ascension Gaming website, place orders, make payments, receive deliveries, request returns, and access customer support when purchasing gaming products and technology.
Website Use & Agreement
By accessing, browsing, registering on, or purchasing from the Ascension Gaming website, you agree to be bound by these Terms & Conditions together with our Privacy Policy, Shipping Policy, Returns & Refunds Policy, and any other policies published on this website.
Agreement To Terms
Your continued use of the Ascension Gaming website constitutes acceptance of these Terms & Conditions and any updates published from time to time.
Eligibility
By using this website, you confirm that you have the legal capacity to enter into binding agreements under applicable South African law.
Lawful Use
Customers may only use this website for lawful purposes and may not use the platform in a manner that could damage, disrupt, interfere with, or compromise website operations.
Policy Updates
Ascension Gaming reserves the right to update these Terms & Conditions at any time. Updated versions become effective upon publication on the website.
Important Notice
Customers are encouraged to review these Terms & Conditions regularly before placing orders or using website services. Continued use of the website after updates have been published constitutes acceptance of the revised terms.
Product Information, Availability & Prices
Ascension Gaming aims to provide accurate product information, pricing, images, specifications, and availability details. However, product listings may occasionally be affected by supplier updates, stock changes, technical errors, or pricing corrections.
Product Information
Product descriptions, specifications, images, and features are provided for guidance and may be based on supplier, manufacturer, or distributor information.
Product Images
Images are used for illustration purposes and may differ slightly from the final product depending on model, colour, packaging, accessories, or manufacturer updates.
Pricing Accuracy
We make reasonable efforts to ensure that product prices are accurate. If a pricing error occurs, Ascension Gaming may correct the price before accepting or fulfilling an order.
Stock Availability
Products are subject to availability. Stock may change without notice due to supplier, warehouse, distributor, or courier-related factors.
Price Changes
Prices may change without prior notice due to exchange rates, supplier pricing, promotions, stock availability, or market conditions.
Listing Errors
Ascension Gaming reserves the right to cancel, correct, or reject orders affected by obvious errors, incorrect product details, incorrect pricing, or system-related issues.
Important Product Notice
Placing a product in your cart or completing checkout does not guarantee final acceptance of the order until payment, stock availability, product details, and order verification have been confirmed by Ascension Gaming.
Order Placement, Payment & Confirmation
Orders placed through the Ascension Gaming website are subject to payment confirmation, stock availability, verification checks, and final acceptance by Ascension Gaming.
Order Placement
Customers are responsible for ensuring that all product selections, quantities, billing details, delivery details, and contact information are accurate before checkout.
Payment Processing
Ascension Gaming currently accepts secure online payments through PayFast and Direct Bank Transfer (EFT) to our official ABSA business bank account. Payment options available through PayFast may vary depending on the methods displayed at checkout.
Direct Bank Transfer (EFT)
Customers choosing EFT must make payment into the official Ascension Gaming ABSA business bank account and use their Ascension Gaming order number as the payment reference. Orders paid by EFT will only proceed once payment has been successfully confirmed and allocated.
Order Confirmation
An order confirmation email may be sent after checkout. This confirms that your order has been received, but final fulfilment remains subject to successful payment confirmation, stock availability, verification, and acceptance by Ascension Gaming.
Verification Checks
Ascension Gaming may request additional information or verification before processing certain orders, particularly where fraud prevention, payment verification, identity confirmation, or delivery validation is required.
Order Cancellation
Orders may be cancelled where payment fails or cannot be verified, stock is unavailable, pricing or product information is materially incorrect, customer details cannot be verified, or fulfilment is not reasonably possible.
Customer Responsibility
Customers must ensure that payment details are valid, delivery information is correct, sufficient funds are available, and they are authorised to use the selected payment method or bank account.
Payment Confirmation
PayFast payments are confirmed electronically through the payment gateway. Direct EFT payments may require bank verification and allocation before an order is released for processing or fulfilment.
Unauthorised Payments
Ascension Gaming reserves the right to place an order on hold, request further verification, or cancel an order where a payment appears unauthorised, suspicious, reversed, disputed, or otherwise requires further investigation.
Important Payment Notice
Ascension Gaming will never ask customers to provide card PINs, CVV security codes, banking passwords, one-time PINs, or other sensitive authentication details outside authorised payment channels. Online payments should only be completed through the official Ascension Gaming checkout and secure PayFast payment flow. Direct EFT payments should only be made to the official Ascension Gaming ABSA business bank account details supplied during the order process.
Delivery Terms & Customer Responsibilities
Ascension Gaming delivers products throughout South Africa using approved courier and logistics providers. Delivery timelines, courier availability, and service coverage may vary depending on product availability and destination.
Delivery Coverage
Delivery services are available throughout South Africa where supported by our courier and logistics partners. Certain remote or outlying areas may experience extended delivery timelines.
Processing Times
Orders are generally processed within 1–2 business days following successful payment confirmation, stock verification, and order review.
Delivery Estimates
Standard delivery normally takes between 1–10 business days depending on the delivery location, courier schedules, and operational conditions.
Customer Information
Customers are responsible for providing accurate delivery addresses, contact numbers, recipient information, and access instructions.
Courier Delays
Delivery delays caused by weather events, public holidays, strikes, road closures, supplier delays, or courier disruptions may occur and are outside the direct control of Ascension Gaming.
Tracking Information
Where available, tracking details will be provided after an order has been dispatched and accepted by the courier network.
Important Delivery Notice
Delivery dates and timelines provided on the website are estimates only. While Ascension Gaming makes reasonable efforts to meet these estimates, they do not constitute guaranteed delivery dates unless otherwise agreed in writing.
Customers should inspect deliveries upon receipt and notify Ascension Gaming promptly of any shortages, damage, incorrect products, or delivery-related concerns.
Returns, Refunds & Customer Rights
Ascension Gaming aims to provide a fair and transparent returns process. Returns, exchanges, replacements, and refunds are governed by our Returns & Refunds Policy together with applicable South African consumer protection legislation.
Returns Eligibility
Products may qualify for return if they meet the requirements outlined in our Returns & Refunds Policy, including applicable return periods, product condition, and packaging requirements.
Inspection Process
Returned products may be inspected and assessed before a refund, exchange, replacement, repair, or store credit is approved.
Refund Method
Approved refunds are generally processed back to the original payment method where reasonably possible and subject to payment provider requirements.
Faulty Products
Products reported as faulty may require supplier, distributor, manufacturer, or authorised service provider assessment before a final resolution is provided.
Non-Returnable Products
Certain products may not qualify for return, including digital products, opened software, custom orders, special-order items, and products excluded under our Returns & Refunds Policy.
Consumer Rights
Nothing in these Terms & Conditions limits or excludes rights granted to consumers under applicable South African consumer protection legislation.
Returns Policy Reference
Customers should review the dedicated Returns & Refunds Policy page for complete information regarding return procedures, eligibility requirements, refund timelines, warranty claims, and product assessments.
View Returns & Refunds PolicyProduct Warranties & Assessment Conditions
Warranty support for products sold by Ascension Gaming may be provided by the relevant supplier, distributor, manufacturer, or authorised service provider. Warranty terms and periods may differ depending on the product and brand.
Manufacturer Warranty
Products may include supplier or manufacturer warranty support. Warranty periods, coverage, and claim requirements vary by product, brand, and supplier.
Assessment Required
Warranty claims may require inspection, testing, supplier approval, distributor assessment, or manufacturer confirmation before any resolution is provided.
Warranty Exclusions
Warranty may not cover misuse, liquid damage, power surges, physical damage, incorrect installation, tampering, unauthorised repairs, or normal wear and tear.
Proof Of Purchase
Customers may be required to provide an order number, invoice, product serial number, photos, videos, or supporting information before warranty assistance can begin.
Important Warranty Notice
Ascension Gaming will assist customers with warranty processes where applicable, but final warranty approval may depend on the assessment and decision of the relevant supplier, distributor, manufacturer, or authorised service provider.
Website, Product & Service Limitations
Ascension Gaming takes reasonable steps to provide accurate information, reliable service, and secure shopping. However, certain risks, delays, errors, and third-party dependencies may fall outside our direct control.
Website Availability
We do not guarantee that the website will always be available, uninterrupted, error-free, or free from technical issues.
Third-Party Services
Payment gateways, couriers, suppliers, manufacturers, and service providers may operate under their own terms and conditions.
Indirect Losses
Ascension Gaming will not be liable for indirect, incidental, special, consequential, or business-related losses where permitted by law.
Customer Responsibility
Customers are responsible for selecting suitable products, providing correct information, and following product instructions and safety requirements.
Important Legal Notice
Nothing in these Terms & Conditions excludes or limits any rights that may not legally be excluded under applicable South African consumer protection laws.
Ownership Of Content & Brand Assets
The Ascension Gaming website, branding, content, graphics, design elements, logos, text, and other materials are protected by applicable intellectual property laws and remain the property of Ascension Gaming or its licensors.
Website Content
All website content including text, graphics, images, layouts, icons, downloads, videos, and digital assets is protected by intellectual property rights.
Brand & Logo Usage
The Ascension Gaming name, logos, visual identity, and branding elements may not be copied, reproduced, modified, or distributed without written permission.
Website Design
The structure, design, user interface, code, layout, styling, and presentation of the website remain protected intellectual property.
Product Information
Certain product descriptions, specifications, trademarks, images, and brand assets may remain the property of their respective manufacturers and owners.
Restricted Use
Users may not copy, scrape, reproduce, publish, distribute, reverse engineer, or commercially exploit website content without prior written consent.
Reporting Violations
If you believe your intellectual property rights have been infringed, please contact Ascension Gaming so that the matter can be investigated.
Important Intellectual Property Notice
Nothing contained on this website grants any licence, ownership right, trademark right, copyright right, or other intellectual property right unless expressly stated in writing by Ascension Gaming.
Your Information & Privacy Rights
Ascension Gaming respects your privacy and is committed to protecting personal information in accordance with applicable South African data protection and privacy legislation, including the Protection of Personal Information Act (POPIA).
Information Collection
We may collect information required to process orders, provide customer support, improve website functionality, communicate with customers, and comply with legal obligations.
Order Processing
Customer information may be used for order fulfilment, payment verification, shipping arrangements, returns processing, warranty support, and customer service.
Payment Security
Payment transactions are processed through secure third-party payment providers. Ascension Gaming does not store sensitive banking credentials, card PINs, or payment passwords.
Cookies & Analytics
Our website may use cookies, analytics tools, and related technologies to improve user experience, monitor website performance, and enhance functionality.
Third-Party Service Providers
Certain customer information may be shared with approved couriers, payment providers, suppliers, warranty partners, and service providers where necessary to fulfil orders and provide services.
POPIA Compliance
Ascension Gaming takes reasonable measures to protect personal information and process data responsibly in accordance with POPIA and other applicable regulations.
Privacy Policy Reference
For detailed information regarding personal information collection, storage, security, cookies, marketing communications, and customer rights, please review the Ascension Gaming Privacy Policy.
View Privacy PolicyNeed Help With These Terms?
If you have questions about these Terms & Conditions, your order, delivery, returns, refunds, warranty support, or privacy-related matters, you can contact Ascension Gaming using the details below.
For general support, order enquiries, and policy-related questions.
info@ascensiongaming.co.zaBusiness Address
21st Floor, 222 Smit StreetBraamfontein
Johannesburg, Gauteng, 2000
South Africa
Support Hours
Monday – Friday
08:00 – 16:30
Thank You For Choosing Ascension Gaming
We are committed to providing a secure, transparent, and reliable gaming technology shopping experience. By using our website and services, you help us maintain a trusted environment for gamers, creators, streamers, and technology enthusiasts across South Africa.