Answers Before You Level Up
Find helpful answers about gaming products, orders, payments, delivery, returns, warranties, and customer support before making your purchase.
Find Answers Faster
Browse the most common questions by category to quickly find the information you need.
Products
Gaming PCs, components, accessories, and compatibility questions.
Orders & Payments
Payment methods, order processing, invoices, and confirmations.
Delivery
Shipping times, tracking, delivery locations, and collections.
Returns & Warranty
Returns, refunds, exchanges, and manufacturer warranty support.
Support
Customer support, contact methods, and response times.
Still Need Help?
Contact the Ascension Gaming team directly for assistance.
Products & Gaming Gear
Do you sell gaming PCs and components?
Yes. Ascension Gaming offers gaming PCs, PC components, gaming accessories, peripherals, and related technology for gamers, creators, and PC enthusiasts.
Can you help me choose the right gaming setup?
Yes. You can contact us with your budget, preferred games, and performance requirements, and our team will assist with suitable product recommendations.
Are product specifications shown on the website?
Product specifications are listed where available. If you need more details before buying, contact us and we will assist with additional product information.
Ordering & Checkout
How do I place an order?
Browse the online store, add your selected products to cart, and complete checkout using the available payment options.
Which payment methods do you accept?
Ascension Gaming uses Paystack for secure online payments. Supported Paystack options may include card payments, EFT, Apple Pay, Samsung Pay, SnapScan, Zapper, Scan to Pay, Capitec Pay, Masterpass, Mobicred, and PayFlex, depending on availability at checkout.
Will I receive an order confirmation?
Yes. Once your order is placed successfully, you should receive an order confirmation by email with your purchase details.
Delivery Information
Do you deliver nationwide?
Yes. Ascension Gaming supports delivery across South Africa, subject to courier availability and product delivery conditions.
How long does delivery take?
Standard delivery usually takes 3–7 business days, depending on product availability, supplier processing, courier schedules, and your delivery location. Large, special-order, or supplier-dependent items may take longer.
Can I track my order?
Where tracking is available, tracking details will be provided once your order has been processed and handed over for delivery.
Returns, Refunds & Warranty
Can I return a product?
Yes. Ascension Gaming offers a 7-day returns policy, subject to the product being unused, in its original packaging, complete with all accessories, and meeting the requirements of our returns policy and applicable supplier or manufacturer conditions.
Do products include warranty?
Many products include manufacturer or supplier warranty support. Warranty periods and terms may vary depending on the product and brand.
What should I do if my product is faulty?
Contact us with your order details, product information, and a clear description of the fault so that we can guide you through the next steps.
Support & Contact
How can I contact Ascension Gaming?
You can contact us through the Contact Us page, email us at info@ascensiongaming.co.za, or call us on +27 87 152 3847.
What are your support hours?
Our support hours are Monday to Friday, 08:00 to 16:30.
What information should I include when contacting support?
For faster assistance, include your name, contact details, order number if applicable, product details, and a clear description of your enquiry.
Our Team Is Ready To Assist
If you could not find the answer you were looking for, contact Ascension Gaming and we’ll help with product advice, order support, delivery questions, or general enquiries.