Track Your Gaming Gear With Confidence
Stay informed throughout your order journey. Ascension Gaming provides order updates and courier tracking information where available once your order has been processed, packed, and dispatched.
Check Your Order Status
Enter your order number and the email address used during checkout to view the latest available information regarding your order.
Tracking Information
- Order confirmation received
- Payment verification
- Order processing
- Packaging & dispatch
- Courier collection
- Delivery updates
Need Assistance?
If your order details are not showing or you need delivery support, contact our team and we’ll gladly assist.
Contact SupportYour Order Journey
From checkout to delivery, your order moves through key stages before it reaches you. Tracking information becomes available once your order has been processed and handed over to the courier where applicable.
Order Placed
Your order is received after checkout and an order confirmation is generated.
Payment Verified
Payment is reviewed and confirmed before the order moves into processing.
Order Processed
Stock availability, order details, and delivery information are confirmed.
Dispatched
Once handed to the courier, tracking details may be issued where available.
Understanding Your Order Status
Your order may move through several stages before delivery. The status shown in your account, emails, or tracking updates helps you understand where your order currently is in the fulfilment process.
Your order has been received, but payment has not yet been confirmed. Once payment is successfully verified, processing can begin.
Payment has been confirmed and your order is being prepared, sourced, packed, or scheduled for dispatch.
Your order has been fulfilled and delivered, or collection has been completed successfully.
Your order may require additional verification, stock confirmation, payment review, or customer information before processing continues.
The order was cancelled before fulfilment. This may occur due to customer request, payment issues, stock limitations, or other factors.
A refund has been approved and processed in accordance with our Returns & Refunds Policy and applicable supplier processes.
Estimated Delivery Times
Delivery times depend on product availability, supplier processing, courier schedules, and your delivery location. The estimates below provide general guidance and may vary during peak periods, public holidays, or exceptional circumstances.
Order Processing
Orders are reviewed, payment is verified, stock availability is confirmed, and products are prepared for dispatch.
Gauteng Deliveries
After dispatch, deliveries within Gauteng are typically completed within one to three business days.
Major Centres
Deliveries to major metropolitan areas across South Africa generally arrive within two to five business days after dispatch.
Regional Areas
Deliveries to regional, remote, or outlying areas may require additional transit time depending on courier coverage.
Tracking Updates
Where courier tracking is available, customers will receive tracking information once the order has been dispatched. Tracking updates may vary depending on the courier partner.
Need Help With Your Order Tracking?
If your tracking details are not showing, your order status has not updated, or you need help understanding delivery progress, Ascension Gaming support is available to assist.
Email Support
Send us your order number, checkout email address, and delivery concern so our team can investigate.
info@ascensiongaming.co.zaPhone Support
Call us during business hours for order tracking, dispatch, courier, or delivery assistance.
+27 87 152 3847Information To Provide
Include your order number, billing email, delivery address, and any courier tracking reference you received.
When Should You Contact Us?
Contact Ascension Gaming if your order has exceeded the estimated delivery timeframe, tracking has not updated for several business days, or courier delivery appears delayed, failed, or incorrect.
Quick Answers About Order Tracking
Here are a few common order tracking questions customers may have after placing an order with Ascension Gaming.
When will I receive tracking?
Tracking information is usually provided once your order has been processed, packed, and handed over to the courier where tracking is available.
Why is my tracking not updating?
Courier tracking may take time to update after collection. Updates can also be delayed during weekends, public holidays, or courier network delays.
What if my order is delayed?
Contact us with your order number and checkout email address if your order has exceeded the estimated delivery timeframe.
Stay Updated Every Step Of The Way
From order confirmation to final delivery, Ascension Gaming is committed to keeping you informed throughout your purchase journey. If you need help with tracking, delivery updates, or order enquiries, our support team is ready to assist.