Fast, Secure & Reliable Delivery
Ascension Gaming partners with trusted courier providers to deliver gaming technology, components, accessories, and hardware across South Africa. This Shipping Policy outlines delivery coverage, processing times, shipping expectations, and order tracking information.
Nationwide Delivery Across South Africa
Ascension Gaming delivers gaming products, accessories, components, and hardware to customers throughout South Africa using trusted courier partners.
South Africa-Wide
We deliver to major cities, towns, and serviceable areas across South Africa, subject to courier availability.
Courier Delivery
Orders are shipped through courier partners once payment, stock availability, and processing have been confirmed.
Product Handling
Gaming technology and components are handled carefully to support safe delivery of sensitive electronic products.
Shipping Summary
Delivery Areas
Ascension Gaming delivers throughout South Africa where supported by our courier and logistics network.
Delivery availability may vary depending on product availability, delivery address, courier coverage, destination type, and order requirements.
Shipping Service
Our standard shipping service is courier delivery within South Africa. Ascension Gaming may use approved courier or logistics providers depending on the order, delivery address, and operational requirements.
Standard Shipping Cost
Standard courier delivery is charged at a flat rate of R149 nationwide for qualifying orders below R5,000.
The applicable delivery option and cost will be displayed during checkout before payment is completed.
Free Delivery
Ascension Gaming offers free nationwide delivery on qualifying orders with a cart value of R5,000 or more.
Free delivery applies automatically at checkout when the minimum qualifying order value has been reached.
Order Cut-Off Time
Orders placed and paid before 14:00 SAST on a business day may begin processing on the same business day, subject to payment confirmation, stock confirmation, verification checks, and order requirements.
Orders placed after 14:00 SAST, on weekends, or on South African public holidays will generally begin processing on the next business day.
Handling Time
Handling time is usually 1–2 business days after payment confirmation. This is the time required to verify payment, confirm product availability, validate order details, prepare the order, and hand it over for dispatch.
How Your Order Is Prepared
Before an order is dispatched, Ascension Gaming follows a processing workflow to confirm payment, stock availability, order details, and delivery readiness.
Payment Confirmation
Your order is reviewed once payment has been successfully received and confirmed.
Stock Verification
Product availability is confirmed before dispatch, especially for supplier-dependent items.
Order Preparation
Your order is prepared for courier collection or delivery handover after verification.
Courier Handover
Once dispatched, available tracking details will be shared where applicable.
Stay Updated Every Step Of The Way
Once your order has been processed and dispatched, Ascension Gaming will provide tracking information where available so you can monitor your delivery progress and estimated arrival date.
Dispatch Confirmation
You'll receive confirmation once your order has been handed over for delivery.
Real-Time Tracking
Tracking information is provided when supported by the courier service.
Delivery Notifications
Courier and delivery updates may be sent throughout the shipping process.
When Will I Receive Tracking?
Tracking details are normally issued after your order has been processed, packed, and collected by the courier.
Delivery Exceptions & Important Notes
While we aim to make every delivery smooth and reliable, certain delivery issues may affect timelines or require additional customer assistance.
Incorrect Delivery Details
Please ensure your delivery address, contact number, and recipient details are correct before completing checkout. Incorrect details may delay delivery or result in additional courier charges.
Failed Delivery Attempts
If a courier cannot complete delivery because no one is available, the courier may attempt redelivery or return the parcel. Additional fees may apply depending on the courier process.
Remote Areas
Deliveries to remote or outlying areas may take longer than standard delivery estimates and may be subject to courier availability.
Damaged Parcels
If your parcel appears damaged on arrival, please notify us as soon as possible and keep the packaging, waybill, and product contents for assessment.
Supplier-Dependent Products
Some products may require supplier or warehouse confirmation before dispatch. This may affect processing and delivery timelines.
Public Holidays & Delays
Orders placed over weekends, public holidays, or during courier network disruptions may experience extended processing or delivery times.
Questions About Your Order Or Delivery?
If you need assistance with shipping, tracking, delivery timelines, or courier updates, contact Ascension Gaming and our team will help you with the next steps.