Simple, Clear & Fair Returns Support
Ascension Gaming wants every customer to shop with confidence. This Returns & Refunds Policy explains our 7-day returns process, eligible return conditions, faulty product support, refund timelines, and warranty assistance.
Returns Policy Summary
7-Day Return Period
Customers may request a return within 7 calendar days of receiving an order, subject to the conditions outlined in this policy.
Product Condition
Returned products must be unused, undamaged, complete, and in the same condition in which they were received.
Original Packaging
Products should be returned in their original packaging, including manuals, accessories, inserts, cables, and supplied components.
Return Approval
All returns are subject to inspection and approval before a refund, replacement, exchange, or credit can be processed.
Products That May Qualify For Return
To help ensure a fair and efficient returns process, returned products must meet certain eligibility requirements before a return, exchange, replacement, or refund request can be approved.
Unused Products
Products must be unused and show no signs of wear, damage, installation, modification, or misuse.
Original Packaging
Items should be returned with their original packaging, labels, seals, protective materials, and product boxes where applicable.
Complete Contents
All accessories, manuals, cables, adapters, software media, promotional items, and supplied components must be included.
Proof Of Purchase
A valid order number, invoice, or proof of purchase may be required before a return request can be processed.
Within 7 Days
Return requests should be submitted within 7 calendar days of receiving the product unless otherwise required by law or warranty provisions.
Inspection Approval
Returned products are inspected before any refund, exchange, replacement, or store credit can be approved.
Items That May Not Qualify For Return
Certain products may not be eligible for return due to hygiene reasons, opened packaging, licensing restrictions, special-order conditions, installation, misuse, or supplier requirements.
Opened Or Used Products
Products that have been used, installed, damaged, modified, or are no longer in original condition may not qualify for return.
Missing Packaging Or Accessories
Items returned without original packaging, manuals, cables, accessories, inserts, or supplied components may be rejected or subject to reduced refund approval.
Software & Digital Products
Software, license keys, digital downloads, subscriptions, and activated digital products are generally non-returnable once delivered, opened, redeemed, or activated.
Hygiene-Sensitive Products
Headsets, earphones, microphones, wearables, and similar items may not qualify for return once opened or used due to hygiene considerations.
Special Orders
Special-order, custom-requested, imported, clearance, or supplier-dependent products may not be eligible for return unless faulty or incorrectly supplied.
Customer Misuse Or Damage
Products damaged through misuse, incorrect installation, liquid damage, power surges, tampering, or unauthorised repairs may not qualify for return or warranty support.
We're Here To Make It Right
If you receive a faulty product, a damaged parcel, or an item that differs from what was ordered, please contact Ascension Gaming as soon as possible so that we can investigate and assist.
Report The Issue
Contact our support team as soon as possible after discovering the issue. Include your order number, product details, and a description of the problem.
Provide Supporting Information
Photographs, videos, packaging information, serial numbers, and courier details may be requested to assist with the assessment process.
Assessment & Verification
Products may need to be inspected by Ascension Gaming, the supplier, distributor, manufacturer, or authorised service provider before a final resolution can be provided.
Resolution
Depending on the outcome of the assessment, a replacement, repair, refund, store credit, or alternative resolution may be offered in accordance with applicable consumer protection requirements.
Important Notice
Please inspect your order upon delivery. If a parcel appears visibly damaged, incomplete, tampered with, or incorrect, notify us promptly and retain all packaging materials until the matter has been resolved.
How Refunds Are Processed
Once a return has been approved and the product has been inspected, Ascension Gaming will process the applicable refund, replacement, exchange, or store credit in accordance with this policy.
Refund Timeline Summary
Return Request
Submit a return request together with your order number, contact details, and reason for the return.
Return Assessment
Our team will review the request and confirm whether the product qualifies for return under this policy.
Inspection
Returned products are inspected to verify condition, completeness, and eligibility.
Refund Completion
Once approved, refunds are processed back to the original payment method where reasonably possible.
Important Refund Information
Refund processing times may vary depending on payment providers, banks, card issuers, verification requirements, supplier assessments, and other operational factors outside the direct control of Ascension Gaming.
Shipping, courier, installation, configuration, licensing, or third-party service charges may not be refundable unless required by applicable law.
Warranty Support For Gaming Products
Many products sold by Ascension Gaming include supplier or manufacturer warranty support. Warranty terms, periods, exclusions, and assessment requirements may differ depending on the product, brand, supplier, or manufacturer.
Manufacturer Warranty
Products may include a manufacturer or supplier warranty. The applicable warranty period and terms depend on the specific product and brand.
Warranty Assessment
Warranty claims may require inspection, testing, supplier approval, distributor assessment, or manufacturer confirmation before a final outcome is provided.
Proof Of Purchase
Customers may be required to provide an order number, invoice, serial number, product photos, or supporting information for warranty assistance.
Warranty Exclusions
Warranty may not cover misuse, physical damage, liquid damage, power surges, incorrect installation, tampering, unauthorised repairs, or normal wear and tear.
Important Warranty Note
Warranty outcomes are subject to supplier, distributor, manufacturer, or authorised service provider assessment. Ascension Gaming will assist customers with the warranty process where applicable, but final warranty approval may depend on the relevant product supplier or manufacturer.
Need Help With A Return Or Warranty Claim?
Contact Ascension Gaming if you need assistance with a return request, faulty product, damaged delivery, refund query, or warranty-related support.