Your Privacy Matters To Us
Ascension Gaming is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, protect, and process personal information when you use our website, place orders, contact our team, or interact with our services.
Information We May Collect
To provide products, services, customer support, website functionality, and a secure shopping experience, Ascension Gaming may collect certain personal and technical information from customers and website visitors.
Personal Information
We may collect personal information such as your name, surname, email address, telephone number, billing address, delivery address, and other information you voluntarily provide.
Order Information
When placing an order, we may collect product selections, order history, transaction details, delivery instructions, invoices, and related purchasing information.
Account Information
If you create an account, we may collect account credentials, preferences, login activity, and account management information.
Technical Information
We may automatically collect device information, browser details, IP addresses, operating systems, website usage information, and diagnostic data.
Communication Records
Information contained in emails, support requests, contact forms, warranty enquiries, returns requests, and customer communications may be stored to assist with support and service delivery.
Cookies & Website Data
Our website may use cookies and similar technologies to improve website performance, remember preferences, analyse traffic, and enhance user experience.
Important Information Notice
We only collect information that is reasonably necessary to provide our products, services, customer support, website functionality, legal compliance, fraud prevention, and business operations.
How Your Information Supports Our Services
Ascension Gaming uses personal and technical information to operate our website, process orders, provide support, deliver products, improve services, prevent fraud, and comply with legal and operational requirements.
Order Processing
We use customer information to process orders, confirm payments, generate invoices, arrange delivery, and provide order updates.
Customer Support
We use contact and enquiry information to respond to questions, assist with product advice, manage complaints, and provide after-sales support.
Delivery & Fulfilment
Delivery details may be used to arrange courier services, confirm recipient details, issue tracking information, and resolve delivery-related issues.
Fraud Prevention
Information may be used to verify transactions, detect suspicious activity, protect customers, and reduce payment or account-related fraud.
Website Improvements
Technical and usage information may help us improve website performance, user experience, security, product navigation, and service quality.
Legal Compliance
We may use information where necessary to comply with legal obligations, tax requirements, accounting records, regulatory duties, and policy enforcement.
Marketing Communications
Where permitted by law or where you have provided consent, Ascension Gaming may send promotional updates, product news, special offers, or service-related communications. You may opt out of marketing communications where applicable.
Information Used To Process Orders
When you place an order with Ascension Gaming, certain information is required to process payments, fulfil orders, arrange delivery, provide support, and comply with legal and operational requirements.
Payment Information
Payments are processed securely through approved third-party payment providers. Ascension Gaming does not store card PINs, banking passwords, or sensitive payment authentication credentials.
Order Information
We may store order records, invoices, transaction references, purchased products, and related information necessary to fulfil customer purchases and provide support.
Delivery Information
Customer names, contact numbers, delivery addresses, and related shipping information may be shared with approved courier and logistics providers for fulfilment purposes.
Fraud Prevention
Certain order and payment information may be used to verify transactions, prevent fraud, reduce security risks, and protect both customers and Ascension Gaming.
Returns & Warranty Support
Order information may be retained to assist with returns, warranty claims, exchanges, refunds, supplier assessments, and after-sales support.
Regulatory Requirements
Certain transaction records may be retained for accounting, taxation, auditing, compliance, and other legal obligations required under applicable laws.
Important Order Information Notice
Customer information is only shared with authorised payment providers, couriers, suppliers, service providers, or regulatory authorities where reasonably necessary to fulfil orders, provide services, protect customers, or comply with legal obligations.
When We Share Information With Service Providers
Ascension Gaming may share limited personal information with trusted third-party service providers where reasonably necessary to process payments, fulfil orders, arrange deliveries, provide support, maintain the website, and comply with legal obligations.
Payment Providers
Payment-related information may be processed by secure payment providers such as Paystack to complete transactions, verify payments, prevent fraud, and support payment services.
Courier Partners
Delivery information such as names, addresses, contact numbers, and order details may be shared with courier and logistics partners to deliver orders and provide tracking updates.
Suppliers & Warranty Partners
Product, order, and customer information may be shared with suppliers, distributors, manufacturers, or authorised service providers where needed for warranty claims, replacements, repairs, or product assessments.
Website & Hosting Providers
Technical information may be processed by website hosting, security, analytics, email, and technology providers that help operate and protect the website.
Legal & Regulatory Requirements
Information may be disclosed where required by law, regulation, court order, tax obligations, fraud prevention, dispute resolution, or lawful government request.
Business Operations
Information may be shared where necessary for accounting, auditing, compliance, business administration, customer service, operational support, or business transfers.
Service Provider Notice
Ascension Gaming only shares information where there is a legitimate business, operational, legal, or customer-service reason to do so. Service providers are expected to handle information responsibly and only for the purposes for which it was shared.
Protecting & Retaining Information
Ascension Gaming takes reasonable technical, organisational, and administrative measures to safeguard personal information against unauthorised access, misuse, loss, disclosure, alteration, or destruction.
Website Security
Security technologies, access controls, monitoring systems, and protective measures may be used to help protect customer information and website infrastructure.
Secure Transactions
Payment processing is performed through secure third-party payment providers that utilise encryption and security protocols designed to protect payment data.
Access Controls
Access to customer information is restricted to authorised personnel, service providers, and business functions requiring access for legitimate purposes.
Data Retention
Personal information may be retained for as long as reasonably necessary to fulfil orders, provide support, manage warranties, process returns, and comply with legal obligations.
Regulatory Requirements
Certain information may be retained for accounting, taxation, audit, dispute resolution, fraud prevention, and regulatory compliance purposes.
Information Disposal
Where information is no longer required and retention is not legally necessary, reasonable steps may be taken to securely delete, anonymise, or destroy the information.
Important Security Notice
While Ascension Gaming implements reasonable security measures, no website, system, network, or electronic transmission method can be guaranteed to be completely secure. Customers should also take reasonable precautions to protect their own devices, passwords, and account credentials.
Your Privacy Rights & Information Choices
Subject to applicable South African legislation, including the Protection of Personal Information Act (POPIA), customers may have certain rights regarding how their personal information is collected, used, stored, and processed.
Access Requests
You may request information regarding the personal information we hold about you, subject to applicable legal requirements and verification procedures.
Correction Requests
You may request correction, updating, or amendment of personal information that is inaccurate, incomplete, outdated, or misleading.
Deletion Requests
You may request deletion of personal information where retention is no longer necessary and where deletion is permitted by law.
Objection To Processing
In certain circumstances, you may object to the processing of personal information where such processing is not required by law or legitimate business necessity.
Marketing Preferences
You may opt out of promotional communications, newsletters, product updates, and marketing messages where applicable.
Withdrawal Of Consent
Where processing is based on consent, you may withdraw that consent subject to legal, contractual, and operational requirements.
Information Regulator Rights
If you believe that your personal information has been processed unlawfully or that your privacy rights have been infringed, you may lodge a complaint with the South African Information Regulator or pursue any remedies available under applicable law.
Ascension Gaming encourages customers to contact us first so that we can investigate and attempt to resolve any privacy concerns as quickly as possible.
Privacy Questions & Information Requests
If you have questions regarding this Privacy Policy, wish to exercise your privacy rights, request access to personal information, update your details, or raise a privacy-related concern, please contact Ascension Gaming using the details below.
Contact us regarding privacy requests, support enquiries, account updates, or data-related matters.
info@ascensiongaming.co.zaPhone
Speak to our team during business hours for assistance with privacy, account, and order-related enquiries.
+27 87 152 3847Business Address
43 Montrose Street
Vorna Valley
Midrand, 1686
South Africa
Support Hours
Monday to Friday
08:00 – 16:30
Privacy Requests
To help us process privacy-related requests efficiently, please include your full name, contact details, and sufficient information regarding your request when contacting Ascension Gaming.
Your Privacy Is Important To Us
Ascension Gaming is committed to protecting your personal information, maintaining transparency, and handling customer data responsibly. We continuously review our processes, technologies, and policies to support a secure and trustworthy experience for every customer.